Prior to Arrival 

Step 1: Required Equipment to Tow

Before you arrive, it is imperative to make sure your tow vehicle is in good working condition, meets the renter’s insurance requirements and has the proper working equipment and towing capacity. If you are  unsure, I would be happy to assist you.  Here is a list of the basic towing equipment you will need:

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• Proper Hitch class and weight rating for rented camper 

• Receiver Hitch with 2 5/16” ball (Adjustable ball-mount hitch highly recommended)

  • (A Weight distribution and sway control hitch is available on most units​)

• 7 way round connector for trailer lights and brakes

• Brake Controller (Not installed? Purchase on amazon from $30)

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Note: It is highly recommended that you check your vehicles trailer wiring and brake controller operate properly before arrival. Non-working or unsafe equipment will prevent you from the use of the camper and delays will result in late pickup fees. 

 

Step 2: Required Paperwork 

We need you to have your tow-vehicles insurance agent complete the applicable Liability Only Request Form below. IMPORTANT: Please let your insurance agent know: The travel trailer HAS comprehensive and collision insurance included with the reservation. We just need to verify your tow-vehicles Liability Insurance will transfer to the rented travel trailer. 

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Select the camper you have reserved for the appropriate Liability Request Form:

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•   Lightweight Luxury  

•   Lavish Luxury  

•   Solace Luxury   

•   Ultimate Luxury   

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We will complete a few forms prior to your departure that will include needing your initials and  signature. The person listed on the reservation must be present for pickup and delivery. Here are the  documents I will need from the listed renter:  (Having copies made, emailed, or texted prior to arrival can help save time!)  

 

• Proof of Insurance (Tow vehicle)   (You must verify with your insurance provider that you can tow a rented travel trailer)

• Copy of Drivers License for every Driver. 

• Contact Information

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Step 3: Get Prepared

• Need to know what's included and help with packing? No Worries! Checkout our list of what is included in the camper and a recommended packing list. Click the link below.

• Review our Add-ons like a canopy tent or gas grill to make your trip even better!

• Get familiar with your camper! Checkout out our orientation and how-to videos 

• Coordinate a pickup time. The standard pickup time is 3:00pm.

  • Wanting to get on the road early? We can be flexible with pickup and drop-off times as long as it does not interfere with a reservation before or after yours and we have the availability. To Guarantee an early departure: We recommend Guests book the night prior for trips, so you can take the camper home and get packed the night before. 

• Please plan accordingly and show up on-time to avoid any late fees. If you find yourself running late, please call/text us as soon as possible. We will work with you the best we can. Communication is key!

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Step 4: Pickup Day!

• Upon arrival, we will provide an educational walk-through of the entire interior and exterior. Please plan on at least 45 minutes to an hour for the entire pickup process.  We will demonstrate how to use everything in the RV, including appliances, power and water hookup,  extending and retracting the awning Remember, there is no dumb questions! Our goal  is for you to feel comfortable on how to use all the systems with ease. (Taking videos or photos is  encouraged!) ​Please show up on-time to avoid any late pickups fees. If you find yourself running late, please text/call us as soon as possible. We will work with you the best we can. Communication is key!

• Additionally to the educational walk-through, we will demonstrate how you would setup the camper at your campsite. This will include techniques on how to secure and level the RV using provided equipment such as leveling blocks, chocks and tongue jack. Don't worry, we have convenient setup and departure checklists for assistance! 

• Lastly, we will instruct you with attaching/detaching the camper to your tow vehicle. This will include techniques on how to secure and level the RV using provided equipment such as leveling blocks, chocks and tongue jack.

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Note: It is the renters responsibility (or approved driver) for making sure the camper is securely attached to the tow vehicle prior to departing and throughout the reservation period.

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Step 5: Checkout/Returning the Camper

• You will need to return the RV/camper by 1:00 pm EDT on the last day of your rental, unless other approved arrangements have been made.

• Be prepared! Dump stations at campgrounds can have long lines and can cause delays. Give yourself ample time to pack up, clean the camper and drive back safely. 

• Please call or text the morning of the return day to provide us of an estimated time of arrival and then again when you are 30 minutes out. 

• If you find yourself running late, please let us know as soon as possible. Communication is key!

• Late returns will be charged a fee. See Policies and Details page for details. 

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