Privacy Policy

Last Updated: March 16, 2026

Explore RV Rental LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.explorervrental.com, make a reservation, rent a vehicle, or use our services.

1. Information We Collect We may collect the following types of information:

Personal Information: Name, email address, phone number, driver’s license details, billing/credit card information, and other details you provide when booking, submitting forms, or communicating with us.
Booking & Rental Details: Travel dates, location preferences, rental selections, delivery/pickup information, and payment history.
Vehicle Usage Data: If the Vehicle is equipped with GPS or telematics systems (for theft prevention, recovery, and safety monitoring), we may collect location, speed, odometer readings, and driver behavior data during the rental period.
Photos / Videos: Images or videos you submit (e.g., for inspection, support, or promotional purposes).
Device & Usage Data: IP address, browser type, device information, pages visited, actions taken on our site, and cookies/analytics data.

2. How We Use Your Information We use your information to:

Process reservations, payments, and rentals
Communicate about your booking, provide support, and send important notices
Operate GPS/telematics for theft prevention, recovery, and safety monitoring
Improve our website, services, and customer experience
Send occasional marketing updates or promotions (you can opt out at any time)
Comply with legal obligations, resolve disputes, or enforce our agreements
Use submitted photos/videos for promotional purposes (with your consent via the Rental Agreement)

3. Sharing of Information We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist us, including:

Payment processors and booking platforms
Website analytics (e.g., Google Analytics)
Email/SMS providers
Insurance or roadside service partners (if applicable)

These providers are contractually required to protect your data and use it only for the purposes we specify. We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.

4. Cookies and Tracking Our website uses cookies and similar technologies for functionality, analytics, and performance. Essential cookies are required for the site to work; others help us understand usage. By continuing to use the site, you consent to our cookie use. You can manage preferences via the cookie consent banner or your browser settings. For more details, see our cookie policy or third-party services like Google Analytics.

5. Data Retention We retain personal information only as long as necessary to fulfill the purposes outlined here, comply with legal/tax obligations (typically up to 7 years for financial records), resolve disputes, or as required for safety/recovery purposes (GPS/telematics data). After that, we securely delete or anonymize it.

6. Your Rights You have the right to:

Access, update, or correct your personal information
Request deletion of your data (subject to legal exceptions)
Opt out of promotional communications
Opt out of certain data sharing or "sales" under applicable state laws (e.g., CCPA for California residents, if applicable)

To exercise these rights, contact us at explorervrental@gmail.com. We may verify your identity before processing requests.

7. Data Security We use reasonable administrative, technical, and physical safeguards to protect your information. In the event of a data breach, we will notify affected individuals as required by law.

8. Third-Party Links Our site may link to third-party websites (e.g., booking platforms). We are not responsible for their privacy practices—review their policies separately.

9. Children’s Privacy Our services are not directed to children under 18. We do not knowingly collect personal information from individuals under 18. If we learn we have collected such data, we will delete it.

10. International Users We are based in the United States. By using our site or services, you consent to the transfer, storage, and processing of your information in the U.S., which may have different privacy laws than your country.

11. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date. Continued use of our site or services after changes constitutes acceptance.

12. Contact Us If you have questions about this Privacy Policy, contact: Explore RV Rental LLC Email: explorervrental@gmail.com Phone: (513) 813-0035